In this episode, Hardi Gokani, Director of Product Management – AI and ML at Grainger, joins me to discuss the company’s focus on innovation to enhance operations and customer service. She shares her journey into AI, highlighting the complex challenges of building an AI ecosystem.
Hardi explores AI-powered innovations like Search by Image and 3D product recognition. She emphasizes the importance of diversity, upskilling, data security and AI ethics and advises starting with the problem and involving users in development.
Key Takeaways:
(03:30) Hardi’s journey and skills for success.
(08:18) Challenges and opportunities of building an AI ecosystem at Grainger.
(15:10) AI-powered innovations at Grainger.
(27:04) The role of mentors in career development.
(29:46) Prioritizing diversity and inclusion at Grainger.
(31:11) Promoting diversity and upskilling in AI at Grainger.
(33:20 The transformative power of AI.
(35:05) Utilizing synthetic data and ensuring data security in AI.
(40:01) The importance of AI ethics and transparency.
(40:39) Measuring business impact and ROI in AI programs.
(46:59) Emerging trends shaping the future of AI.
(49:26) Starting with the problem and involving users in AI development
Resources Mentioned:
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